Refund and returns policy

Under the Consumer Contracts Regulations 2013, you can change your mind within 14 days and receive a full refund from Cortigenix. The 14-day period begins immediately after we email you to confirm we have received your order.

Upon receipt of your returned test kit we will issue a full refund. Refunds should be sent to:

Cortigenix
6 Westhill Court,
Walcott,
Lincoln,
LN4 3BU

During the 14-day period you do not have the right to change your mind if:

(i) the test kit(s) has been unsealed after delivery orcollection.
(ii) you have activated your test kit(s).
(ill) your test sample has been sent to the laboratory for analysis.
(iv) we have received results and/or we have completed our Services.

Please be aware that the cost of shipping may be deducted from the refund. For international sales outside of the UK you are responsible for paying customs charges and any taxes which are not refundable in the instance your kit is returned to us.

Any parcels that are unclaimed or returned to sender will incur a £20 processing fee, which will be deducted from your total refund.

Refund processing

Any refunds provided under this policy will be issued to the same credit card(s) used for the purchase and will be processed within 21 business days of confirmation by our Customer Care team.